Notary Helper

Terms Of Use

1. INTRODUCTION

Welcome to Notary Helper (“Notary Helper,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our notary public services, website, digital tools, and related offerings (collectively, the “Services”). Notary Helper is headquartered in Nigeria and serves individuals and organizations seeking accessible, professional notarial services.

2. ACCEPTANCE OF TERMS

By accessing or using our Services, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

3. DESCRIPTION OF SERVICES

Notary Helper provides digital and in-person notary public services designed to meet the legal documentation and certification needs of individuals, businesses, and professionals across Nigeria. Our services include but are not limited to:

  • Remote and in-person document notarization
  • Electronic signing and verification
  • Preparation and review of legal documents requiring notarization
  • Guidance on document authenticity and compliance with Nigerian laws

4. USER OBLIGATIONS

Users of our Services agree to:

  • Provide accurate, complete, and lawful documents for notarization
  • Confirm the identity of parties involved, where applicable
  • Cooperate during identity verification processes
  • Use the Services in accordance with Nigerian law and not for any fraudulent or unlawful purpose
  • Pay applicable fees in a timely manner
  • Maintain confidentiality of personal credentials or session links provided

5. INTELLECTUAL PROPERTY

5.1 Client Materials

Users retain ownership of any original documents submitted. By submitting such documents, you confirm you have the legal right to do so and grant Notary Helper permission to process and notarize them.

5.2 Notary Helper Content

All platform materials, content, tools, branding, and technology remain the exclusive property of Notary Helper. You may not reproduce, distribute, or exploit any part of the Services without our written permission.

6. CONFIDENTIALITY

6.1 Mutual Obligations

Both parties agree to maintain the confidentiality of all sensitive and personally identifiable information exchanged during service delivery. Reasonable steps will be taken to safeguard all data.

6.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Becomes public through no fault of either party
  • Was known prior to disclosure
  • Is independently developed
  • Must be disclosed under applicable law or court order

7. SERVICE DELIVERY AND MODIFICATIONS

7.1 Delivery Timelines

Timelines for notarization or document handling will be communicated prior to service commencement. Delays due to incomplete submissions or verification failures may affect delivery time.

7.2 Service Modifications

Requests to modify service scope must be made in writing. Additional costs or extended timelines will be communicated and must be approved by both parties before implementation.

8. WARRANTY AND DISCLAIMERS

8.1 Service Warranty

Notary Helper warrants that:

  • All services are performed by certified professionals
  • Documents are handled with diligence and in accordance with Nigerian legal standards
  • Tools used for electronic notarization meet regulatory compliance

8.2 Limitations

Notary Helper does not guarantee outcomes outside its control, such as acceptance of notarized documents by third parties. All services are provided “as is,” without warranties beyond those explicitly stated.

9. LIMITATION OF LIABILITY

9.1 Liability Cap

Our total liability is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, except in cases of gross negligence or willful misconduct.

9.2 Indemnity

You agree to indemnify and hold Notary Helper harmless from any claims arising from:

  • Improper or unlawful use of the Services
  • Submission of fraudulent or unverified documents
  • Breach of these Terms

10. TERMINATION

10.1 Termination Rights

Either party may terminate the service relationship under the following conditions:

  • Breach of these Terms
  • Failure to comply with identity or document verification
  • Prolonged force majeure event (beyond 60 days)

10.2 Effects of Termination

Upon termination:

  • All outstanding fees become due
  • Work in progress may be delivered in its current form
  • Confidential materials must be returned or destroyed
  • Applicable clauses of these Terms will survive termination

11. DISPUTE RESOLUTION

11.1 Mediation

The parties agree to attempt in good faith to resolve any disputes through mediation prior to initiating legal proceedings. Costs of mediation will be equally shared.

11.2 Governing Law

These Terms are governed by and construed under the laws of the Republic of Nigeria. Disputes shall be resolved in the courts of Nigeria, and the prevailing party may recover reasonable legal fees.

12. GENERAL PROVISIONS

12.1 Assignment

You may not assign or transfer your rights under these Terms without prior written consent from Notary Helper.

12.2 Severability

If any provision is found to be invalid, the rest of the Terms remain enforceable and effective.

12.3 Entire Agreement

These Terms, along with our Privacy Policy, constitute the full agreement between you and Notary Helper. No oral or prior written agreements apply unless explicitly incorporated.

13. REFUND POLICY

At Notary Helper, we are committed to providing timely and trustworthy notary public services to individuals and businesses across Nigeria. While most services are fulfilled without delay, we understand that timely delivery matters, especially when legal documents are involved.

1. When a Refund is Available

You are eligible for a full refund only if:

  • You booked and paid for a notary service through Notary Helper’s platform
  • The assigned notary fails to deliver the service within 72 hours of your confirmed booking
  • You submit a refund request within 7 days after the missed deadline

2. When Refunds Are Not Available

Refunds will not be issued if:

  • The notary attempted to contact you but couldn’t reach you
  • You missed or delayed the appointment yourself
  • You cancel after the notary has already started processing your documents
  • You change your mind after the service has been completed or initiated

3. How to Request a Refund

To request a refund, email us at info@notaryhelper.com with:

  • Your full name
  • The booking reference or receipt
  • A brief explanation of what happened
  • Any supporting documents (if available)

We’ll review your request and respond within 2–3 business days.

4. Refund Processing

If your refund is approved:

  • It will be issued to your original payment method
  • Processing may take up to 10 business days, depending on your bank or provider
  • You will be notified by email once the refund is completed

5. Our Commitment

Notary Helper stands by the quality and professionalism of our notaries. If something doesn’t go as planned, we will work with you to resolve it fairly.

For questions or support, contact us at:

Notary Helper
Address: 567 ACO Estate, FCT-Abuja, 900107
Email: info@notaryhelper.com